Course curriculum

    1. SLIDES: Crucial Conversations PPT

    2. SESSION 1: Introduction to Crucial Conversations

    3. SESSION 2: Crucial Conversations Overview

    4. SESSION 3: Start With The Heart

    5. SESSION 4: Observe and Create Safety

    6. SESSION 5: Creating Safety (Discussion)

    7. SESSION 6: How to Master Story

    8. SESSION 7: Mastering Story

    9. SESSION 8: S.T.A.T.E.

    10. SESSION 9 : Listening

    11. SESSION 10: Communication Spoilers

    12. SESSION 11: Create an Action Plan

    1. SLIDES: Leading Peers PPT

    2. HANDOUT: Leading Peers

    3. SESSION 1: Introduction to Leading Peers

    4. SESSION 2: Go to God for Clarity

    5. SESSION 3: Build Trust with Your Team

    6. SESSION 4: Team Charter

    7. SESSION 5: Apologize / Don't Apologize

    8. SESSION 6: Be Open to Feedback

    9. SESSION 7: Consider Feelings

    10. SESION 8: Make Meetings Formal

    11. SESSION 9: Case Studies

    12. SESSION 10: Conclusion

    1. SLIDES: Working with Difficult People PPT

    2. HANDOUT: Working with Difficult People

    3. SESSION 1: Introduction to Working with Difficult People

    4. SESSION 2: Points to Consider

    5. SESSION 3: Don'ts to Avoid

    6. SESSION 4: Openly Aggressive People

    7. SESSION 5: The Sniper

    8. SESSION 6: Complainers

    9. SESSION 7: Silent People

    10. SESSION 8: The Super Agreeable

    11. SESSION 9: The Negativist

    12. SESSION 10: The Know It All Expert

    13. SESSION 11: How to Proceed

    14. SESSION 12: Divider / Victim

    15. SESSION 13: What to do about a Divider

    16. SESSION 14: What to do about a Victim

    17. SESSION 15: Conclusion

    1. SLIDES: Conflict Transformation PPT

    2. SESSION 1: Conflict Transformation Intro

    3. SESSION 2: How to Approach Conflict

    4. SESSION 3: How to Confront - Listen

    5. SESSION 4: We Don't See Things As They Are

    6. SESSION 5: Clarify

    7. SESSION 6: Don't Be Easily Offended

    8. SESSION 7: Do Adequate Research

    9. SESSION 8: Get Into the Right Frame of Mind

    10. SESSION 9: Don't Get Defensive

    11. SESSION 10: Body Language

    12. SESSION 11: Where To Meet

    13. SESSION 12: Recap

    14. SESSION 13: Application - Two Scenarios

    1. SLIDES: Cross Cultural Conflict Transformation

    2. SESSION 1: Power Distance and Power Points

    3. SESSION 2: Direct vs Indirect Communication

About this course

  • Free
  • 58 lessons
  • 2.5 hours of video content

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